Order confirmed
We verify payment, delivery details, tire size, and current supplier availability.
Shipping & Delivery Policy
Shipping and delivery
Fast routes. Clear expectations.
We route each order through the best-positioned supplier available, then send tracking as soon as the carrier scans your tires.
Nationwide delivery
Live availability checks
Tracked shipments
How fulfillment works
Built to move tires quickly
Most in-stock orders are routed for shipment within 1–2 business days after payment and availability are confirmed.
Thermite Tactical sources from multiple U.S. distributors. That network helps us find inventory closer to you, but it also means an order may leave from more than one warehouse. Delivery dates shown at checkout or in tracking are estimates, not guarantees.
Best route selected
Your order is assigned to the warehouse or supplier positioned to fulfill it efficiently.
Tracking sent
You receive tracking after the carrier accepts and scans the shipment.
The details
What to expect
Shipping cost
Available shipping charges are shown before payment. Residential, remote-area, oversized, freight, and address-correction fees may apply based on the carrier and destination.
Transit time
Transit begins after carrier pickup. Weather, peak volume, holidays, rural delivery, freight appointments, and carrier disruptions can extend an estimate.
Split shipments
Tires may arrive in separate packages or on different days when inventory ships from multiple facilities. Separate tracking numbers may be issued.
Address accuracy
Enter a complete, deliverable street address. Tires generally cannot be delivered to a P.O. box. Re-routing, refusal, failed-delivery, and correction charges are the customer’s responsibility.
Changes and cancellations
Contact us immediately. Once an order has been released to a supplier or carrier, changes and cancellations are not guaranteed.
Local installation
Local delivery and installer scheduling are confirmed separately. A shipping estimate does not automatically reserve an installation appointment.
Delivery questions
Before and after arrival
What if my tracking has not moved?
Carrier scans can take time to appear. If tracking shows no movement for two business days after acceptance, contact us with your order number and we will help investigate.
What should I do if a tire arrives damaged?
Photograph the tire, labels, and packaging immediately. Keep every item and report visible damage to Thermite Tactical within 48 hours of delivery. Do not mount or use a damaged tire while a claim is being reviewed.
Can I refuse a delivery?
Contact us before refusing a shipment. An unauthorized refusal can create return freight, storage, or re-delivery charges that may be deducted from any eligible refund.
Do you ship outside the contiguous United States?
Alaska, Hawaii, territories, international, commercial freight, and special-access locations may require a custom quote. Contact us before ordering so we can confirm service and total cost.
How do returns work?
Do not ship a return without authorization. Eligibility, restocking, and return-freight terms are governed by our return and refund policy.
Need an ETA?
Ask before you order.
Send your tire size and ZIP code. We will check the best available route before you commit.
We make things that work better and last longer.
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
