Return & Refund Policy

Effective Date: August 5, 2026

Thermite Tactical accepts eligible return requests within 30 days of confirmed delivery. Because tires, wheels, and automotive parts are fitment-sensitive products, all returns are subject to the conditions below.

1. Return Eligibility

To qualify for return consideration, merchandise must:

• be new, unused, unmounted, uninstalled, and undamaged;
• be in original, resalable condition;
• include original packaging, labels, documentation, and accessories where applicable;
• include valid proof of purchase from Thermite Tactical; and
• receive return authorization before being shipped back.

Thermite Tactical reserves the right to deny a return if the product cannot be resold as new.

2. Tire Size and Fitment Responsibility

Customers are responsible for confirming the correct tire size and vehicle fitment before placing an order.

Vehicle year, make, model, trim, or fitment-tool information alone may not be sufficient because the same vehicle can have multiple factory wheel and tire configurations. Modified vehicles, aftermarket wheels, suspension changes, lift kits, lowering kits, spacers, staggered setups, and other modifications may also affect fitment.

Customers should verify the size printed on the tire currently installed on the vehicle, the vehicle placard, manufacturer specifications, or with a qualified installer before ordering.

Ordering the wrong size, selecting an incompatible fitment, entering incorrect vehicle information, or changing your mind after purchase does not constitute a defective or incorrect product.

Eligible wrong-size or customer-selection returns may still be accepted if the product remains completely new and unmounted, but the customer is responsible for applicable return shipping and any disclosed restocking or supplier fees.

3. Inspect Before Mounting

All tires and wheels must be inspected before mounting or installation.

Before installation, confirm the brand, model, size, load index, speed rating, quantity, and intended application.

If you believe you received the wrong product, stop and contact Thermite Tactical before installation.

Mounting or installing a product generally constitutes acceptance of the product's size and fitment and may make the item ineligible for return.

4. Tire Return Conditions

A tire is considered used and is not eligible for a standard return if it has:

• been mounted on a wheel;
• been driven on;
• visible tread wear;
• bead marks, bead damage, or mounting lubricant residue;
• installation or balancing marks;
• sealant, repair material, plugs, patches, or internal modifications;
• damage caused by improper storage, transportation, or installation; or
• any other evidence of use.

5. Wheel Return Conditions

Wheels must remain new and uninstalled.

Wheels may be ineligible for return if they show:

• tire-mounting marks;
• lug-seat wear;
• scratches, scuffs, chips, or cosmetic damage;
• balancing weight residue;
• evidence of installation or road use; or
• damage caused during test fitting.

6. Customer-Selection Returns

The following are considered customer-selection returns rather than merchant error:

• wrong tire size ordered;
• wrong wheel size or specification ordered;
• incorrect fitment selected;
• changed mind;
• item no longer needed;
• duplicate or accidental order;
• customer preference regarding appearance, tread pattern, noise, ride characteristics, or similar subjective considerations;
• vehicle modification affecting compatibility; or
• incorrect information entered during checkout or provided to Thermite Tactical.

These returns may be accepted only when all return eligibility requirements are met. The customer is responsible for return freight and any applicable restocking, handling, or supplier charges.

7. Supplier-Fulfilled and Special-Order Merchandise

Thermite Tactical fulfills merchandise through multiple wholesale distributors and fulfillment partners. Some products may be subject to the return requirements of the originating supplier.

Supplier return restrictions, restocking fees, freight requirements, or return windows may apply. In some cases, a supplier may not permit the return of an otherwise unused item.

Special-order, limited-availability, custom, discontinued, or non-stock products may be designated as final sale.

8. Non-Returnable Merchandise

The following are not eligible for standard return:

• mounted, installed, driven-on, or otherwise used tires;
• installed or used wheels and automotive parts;
• products damaged during installation;
• clearance or final-sale merchandise;
• custom or special-order products designated non-returnable;
• gift cards;
• products altered, modified, repaired, or damaged after delivery; and
• supplier-fulfilled products where the originating supplier does not accept returns.

9. Incorrect, Damaged, or Defective Products

If you believe the product delivered is materially different from what you ordered, or it arrives damaged, contact us promptly and do not mount, install, or use it.

We may request photographs of the product, shipping label, sidewall markings, packaging, and damage before authorizing a claim.

Verified shipping errors or transit-damage claims will be handled separately from customer-selection returns.

Product defects may be subject to manufacturer warranty procedures rather than the standard return process.

10. Return Authorization Required

All returns require authorization from Thermite Tactical before shipment.

Returns sent without authorization may be refused, delayed, or returned to the sender.

To request a return, email:

thermitetactical@gmail.com

Please include:

• order number;
• item or items being returned;
• reason for return;
• vehicle information if fitment is involved; and
• clear photographs when requested.

11. Return Shipping

Customers are responsible for return shipping costs for customer-selection returns, including incorrect size, incorrect fitment, changed mind, duplicate orders, or items no longer needed.

Original shipping charges are generally non-refundable on customer-selection returns unless required by law.

Tires and wheels are bulky products, and return freight can be significant. Customers should confirm fitment before ordering to avoid unnecessary return costs.

12. Restocking and Handling Fees

Restocking, handling, or supplier return fees may apply depending on the product and fulfillment source.

Any applicable fee will be communicated during the return authorization process when reasonably available.

13. Return Inspection

Returned merchandise is inspected before a refund is approved.

If an item is returned in a condition that differs from the condition in which it was shipped, Thermite Tactical may deny the refund or reduce the refund to the extent permitted by applicable law.

14. Refunds

Approved refunds are issued to the original payment method after the returned merchandise has been received and inspected.

Processing time after approval varies by bank, card issuer, payment provider, or financial institution.

Shipping charges, return freight, restocking fees, handling charges, or other applicable deductions may be excluded from the refund where permitted by this policy and applicable law.

15. Exchanges

We generally process size or product changes as a return of the original item and a new order for the replacement item.

Replacement inventory and pricing are not guaranteed until the replacement order is placed.

16. Contact

For return or refund questions, contact:

Thermite Tactical LLC
Email: thermitetactical@gmail.com
Phone: (858) 353-6549
Tempe, Arizona 85288
United States